Policy

All policies are related to our presale only, as we have not started the regular ordering process yet:

I NEED TO CHANGE MY ORDER:

ll orders for the pre-sale are final If you have an update to address or an unusual situation, please email us at service@snek.energy and we will do our best to help.

MY ORDER IS LOST OR MISSING:

Please email us at service@snek.energy. You will receive a notification when the order is shipped If it becomes lost or missing, please contact us at service@snek.energy and we will help you from there.

 MY ORDER WAS DAMAGED DURING SHIPPING:

Please send us pictures of the damage and your receipt number to service@snek.energy and we will replace any lost product. For any questions or concerns about your SNEK ENERGY order, points or for general information please email service@snek.energy